The 2026 Citizen Report Card (CRC) survey on citizens’ perceptions of governance and service delivery in decentralised institutions recorded the highest score in the security sector, at 91.5%, while agriculture ranked lowest at 62%, down from 70.6% in 2025.
The findings are contained in the 2025/2026 annual performance report presented to both chambers of Parliament on November 11, 2026, by the Chief Executive Officer of the Rwanda Governance Board (RGB), Dr Doris Uwicyeza Picard.
The report shows that overall citizen satisfaction with governance and service delivery stood at 73.8% in 2026, compared with 76.7% in 2025. Although security maintained its position at the top of the assessed sectors, its score declined slightly from 92.1% in 2025 to 91.5% in 2026.
Most Sectors Record Declining Satisfaction
Security was followed by respect for good governance principles and citizens’ trust in government institutions, which scored 88.8%, down from 90.1%. Citizens’ participation in matters affecting them ranked third, with 86.5%, compared with 88.2% in the previous year. Justice scored 79.1%, down from 81.3%, while education recorded 75.4%, compared with 79.4%. Hygiene and sanitation stood at 75%, down from 76.1%. Satisfaction with local government institutions stood at 74%, compared with 77.1% in 2025. The welfare of Rwandan families scored 73%, down from 74.7%, while information and communication technology recorded 72%, compared with 73.4%.
The livestock sector scored 71.4%, down from 76.5%, while the private sector recorded 70.4%, compared with 73.3%. Social development and programmes aimed at supporting vulnerable people were the only category among the 16 assessed that registered an increase. Its score rose slightly from 69.6% in 2025 to 69.7% in 2026.Among the lower-scoring sectors were health, at 64.9%, down from 72.4%; land, housing and the environment, at 63.6%, compared with 65.7%; and infrastructure, at 63.5%, down from 66.4%.
Agriculture ranked last with 62%, compared with 70.6% in 2025. It recorded the largest decline among all the sectors, falling by 8.6 percentage points, followed by health, which dropped by 7.5 percentage points. Member of Parliament Kayigire Therence expressed concern over the continued decline in citizens’ satisfaction with governance and service delivery.
He said: “In almost all the 16 sectors assessed, we can see that performance has declined. This year, citizens’ satisfaction with governance and service delivery has dropped. We have also just been informed that agriculture is the sector with the lowest score, which is worrying because it is the sector that provides livelihoods for the majority of Rwandans…” Dr Uwicyeza Picard explained that among citizens dissatisfied with agricultural service delivery, 93% cited climate change as a major concern, while 88.7% pointed to crop diseases.
:She added: “About 77% told us that there are few industries for processing agricultural produce, while another 77% said that there are insufficient storage facilities. This means that the entire agricultural value chain is facing challenges.” Also said “Farmers may manage to grow crops, but those crops can be affected by diseases. Even when they manage to harvest, there are few processing industries and insufficient storage facilities. These are interconnected challenges that affect people’s livelihoods and make citizens dissatisfied with the services provided.”
Musanze Leads District Performance
Musanze District recorded a satisfaction score of 79.89%, compared with 77.83% in 2025. It was followed by Ruhango, which scored 78.24%, up from 75.85% in 2025, and Nyanza, which recorded 77.28%, down from 80.30%. Ngoma ranked fourth with 76.72%, followed by Kicukiro with 76.60%. Gakenke scored 76.52%, Gisagara recorded 76.03%, while Huye scored 75.83%. Gatsibo ranked ninth with 75.23%, up from 70.40% in 2025. Its score increased by 4.83 percentage points, the largest improvement among all districts.
Nyaruguru completed the top ten with a score of 75%. On the other hand, Karongi recorded the lowest district score at 65.17%, down from 71.27% in 2025. Rutsiro ranked 29th with 68.47%, while Kayonza ranked 28th with 69.51%. The report indicates that citizens’ satisfaction scores increased in Musanze, Ruhango, Gatsibo, Rwamagana and Kayonza districts, while the remaining 25 districts recorded declines compared with the previous year.
Understanding the Citizen Report Card
The Citizen Report Card is a survey that assesses citizens’ perceptions of governance and service delivery in decentralised institutions. Its findings provide feedback on how residents view the services and institutions assessed.
The 2026 results show an overall decline in satisfaction across most of the assessed sectors and districts, with agriculture and health recording the largest sector-level decreases.
